Frequently Asked Questions

FAQ – For Users / Para Usuarios

1. How does JetLock FX work?

JetLock FX exchange rates from bureaus, banks, fintechs, and remittance companies in seconds. You choose the option, lock it, and complete directly with the provider.

Is the rate guaranteed once I lock it?

Rates are guaranteed only by participating institutions, subject to their availability and conditions. JetLock FX does not guarantee fulfillment.

What if the provider doesn’t honor the locked rate?

Users may report issues to JetLock FX, but responsibility lies solely with the provider. JetLock FX does not resolve disputes.

Does JetLock FX store my personal data?

Only the minimum data required, processed in line with JetLock FX’s Privacy Policy and applicable laws (GDPR, CCPA).

FAQ – For Financial Institutions

How much does it cost to be listed during Beta?

Opportunity for free visibility, access to customers, market insights, and differentiation.

How do you determine the best investment strategy for me?

No cost during Beta. Services may be subject to change once Beta ends.

What happens if I don’t update my rates on time?

The provider is solely responsible for updating rates. JetLock FX is not liable for outdated information.

FAQ – General & Legal

Is JetLock FX regulated?

JetLock FX is an aggregator, not a financial intermediary. No license required during Beta.

Who is responsible if a provider cancels?

Responsibility lies exclusively with the financial institution. JetLock FX is not a contracting party and bears no liability.

Jurisdiction

JetLock FX is incorporated under the laws of [jurisdiction]